Re: PCI Certification-Enhance Enterprise

Posted by Miguel Johnson

On January 4, 2022

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Dear =
CIBC Team,

I write with profound disappointment =
with how this situation has been handled.

I had such great expectations joining =
the CIBC family, as it came as a highly recommended bank for Business =
Class customers.

Admittedly, a few members such as Miss Lois and Patricia =
demonstrated exceptional customer service in the few encounters to =
date.

However, this is almost 6 weeks since the enquiry made for =
the installation of the debit card machine (despite being told it would =
take around 2 weeks as the usual timing).

I can appreciate that the festive =
season has caused some ‘go slow’ as persons have gone off on vacation, =
but surely we can all appreciate that some business still continue to =
run throughout the season.

I hope this matter can be dealt with in =
a timely manner, otherwise I will be forced to cancel the request and =
seek business at another institution.

Thanks for your consideration in this manner.

Regards,

Dr. M. =
Johnson

On 21 Dec 2021, at 1:59 PM, =
Miguel Johnson <[email protected]> wrote:

Dear Mr. Harvey,

I write to inform you that I have not received the PCI =
toolkit. I have checked my junk/spam.

Please resend if possible

Kind=
regards,

On Fri, Dec 17, 2021 at 3:41 PM Harvey, Calvin =
<[email protected]> wrote:

Good day,

As a merchant you will be required to complete =
the Payment Card Industry PCI Certification. You
will receive an email from PCI Toolkit to complete the questionnaire. =
Check your spam or junk mail if not seen in Inbox. Its completion is =
required before the terminal is deployed.

I will share =
some details below relating to the terminal to be received;

1.
How are transactions processed? =
Network cable

=
2.
Manufacturer- Verifone

=
3.
Model- VX520

Regards,

Calvin Harvey|Cash =
Management Sales Specialist| Sales, Cash Management & Merchant =
Services Jamaica|CIBC FirstCaribbean – Montego
Bay Branch: 59 St. James Street, Montego Bay, Jamaica|Tel : Office: =
(876) 728-7762 – Cell: (876) 322-0168 Email:
[email protected]

Out of office notification: December 20, 2021 =E2=80=93 =
January 4, 2022

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